Welcome to a2zdrinks.com

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Terms and Conditions

The following terms and conditions can be up updated at any time as we reserve the right to make changes occasionally.

1. The contract between us

1.1 Payment should be received in full for the product/s and the delivery cost in order for your order to be accepted by us. Once payment has been received, confirmation of your order will be sent to the email address you have provided at the time of registration.

1.2 This confirmation will provide a legally binding contract between us.

2. Prices and delivery charges

2.1 The prices payable for each product are as set out in our website.

2.2 Prices are quoted in British Sterling Pounds and include Value Added Tax (VAT), unless otherwise specified. Delivery charges are quoted separately (information regarding all our delivery charges can be found at http://www.a2zdrinks.com/faq).

2.3 Delivery charged will be specified in your order summary before payment. Any extra delivery charges due to the location of the delivery will be notified via email prior to the order being confirmed.

2.4 We reserve the right to cancel any special offer or promotion at any time, without notice.

3. Your rights to cancel your contract

3.1 You have the right to cancel any order/s you have with us at any time from the time of order and within seven working days from the date you receive the product/s, provided that the products are not damaged in any way.

3.2 In order for you to cancel or make changes to your contract you must notify us in writing by email and send it to saless@a2zdrinks.com

3.3 If you decide to cancel your contract after the arrival of your product/s, then [unless, under clause 3.2, you do not have a right to cancel] you must send the products back to our contact address at your own cost and risk. If you decide to cancel your contract after we have processed the product/s for delivery, you must not unpack the product/s upon delivery and you must send the products back to us at our contact address at your own cost and risk as soon as possible.

3.5 Upon notification of your cancellation, a confirmation of a full refund of the sum debited to us from your credit/debit card will be sent to you as soon as possible. Once we have received the product/s you have decided to return, we will issue a full refund within 10 days provided that the product/s is received by us in the condition they were in, when delivered to you.

3.6 We obtain the right to deduct direct costs of recovering unwanted goods, if you do not return the product/s delivered to you by us. This will be deducted from the amount to be re-credited to you.

4. Cancellation by us

4.1 We reserve the right to cancel the legally binding contract between us on the following basis;

4.1.1 if we have insufficient stock to deliver the product/s;

4.1.2 if we cannot deliver to your requested location;

4.1.3 if one or more of the products you requested was listed at an incorrect price due to a typographical error on our website

4.2 If we do decide to cancel your contract we will notify you by e-mail at the email address provided by you and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 10 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery of products to you

5.1 Delivery of the product/s ordered by you will be made to the address provided by you at the time of your order.

5.2 Your order will be dispatched from our warehouse as soon as possible, once your order is confirmed.

5.3 You will become the owner of the product/s upon delivery. Once the product/s has been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 orders can be tracked via our website.  If for any reason you are not there at the time of the first attempted delivery, the courier driver will leave a card for you to arrange a re-delivery at a more convenient time.

5.5 We will not be held liable for any loss suffered by you if instructions are provided by you to leave your products outside your house or outside any other address and the products gets stolen.

5.6 We will not be held liable for any loss suffered by you in the event that any of the products are damaged on delivery

5.7 Please contact us on sales@a2zdrinks.com regarding further information on delivery.

6. Customer satisfaction

Customer satisfaction is a vital element in our services. We aim to deal with all queries and acknowledge your contact within 48 hours. We try to resolve most issues immediately after acknowledgement, however where this is not possible, we will keep you informed about our progress until a satisfactory resolution has been achieved. We are continually improving our services, and welcome your suggestions on improvement on our behalf and therefore please feel free to send your opinions to: ssales@a2zdrinks.com. If you are dissatisfied with our performance in any way, please contact our customer services department immediately on sales@a2zdrinks.com

7. Age restriction

7.1 Our products are age restricted and therefore people below the minimum legal drinking age of 18 years cannot place any order/s. Age confirmation is required by our website prior to placing any orders and by accepting this you are legally confirming that you reach the minimum legal drinking age of 18 years and above. 

7.2 If the product/s you purchase is a gift for another person, the recipient of the products must also be over 18 years of age.

7.3 Some form of identification is required upon delivery of product/s if our courier delivers are in any doubt about the age of the recipient. If appropriate identification is not supplied at the time of delivery, unfortunately our couriers will be unable to leave the product.

8. Intellectual Property Rights

8.1 For your information, we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this website, and to the business of a2zdrinks.com including, the structure, design and layout of the web site.

8.2 Customers are entitled to use our web site to purchase products in accordance with these terms and conditions only. Prior written consent must be obtained by us before you can use our web site or any part of it in any other manner.

8.3 Without prior written consent, all persons, individual and corporate, are prohibited from providing hypertext or other links to the a2zdrinks.com website, other than to our home page, from their own web site or from a third party's website.

9. Satisfactory Quality

We thrive to ensure that the product/s we supply will be of satisfactory quality and fit for their general purpose. In the event that this is not possible, we obtain the right to withdraw from the contract.

10. Liability

10.1 If there is a problem with your order or any error on our behalf, unless otherwise notified by writing within 5 working days after delivery, we will not be held liable in any way.

10.2 Unless otherwise notified in writing, if you do not receive your product/s within 15 days of the date on which you placed the order, we will not be held liable. Written notifications should be sent to our contact address or by email.

10.3 If you notify us of an issue under the condition 10.2, we will be obliged to do the following with your acceptance:

10.3.1 to make good any shortage or non-delivery;

10.3.2 to replace any products that are damaged or defective; or

10.3.3 to provide a full refund to you the amount debited by us, in whatever way we choose.

10.4 As precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the product/s under clause 3 of these terms and conditions.

10.5 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

10.5.1 loss or damage was not foreseeable to both parties when the contract was formed;

10.5.2 loss or damage was not caused by any breach on the part of the supplier;

10.5.3 loss or damage relates to business and/or non-consumers.

10.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products sold on our website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

10.7 Customers should also be aware of the following inherent risks and warnings relating to the products:

10.7.1 Alcohol should be consumed in moderation.

10.7.2 The products supplied can be heavy so extra care should be taken when lifting them.

10.7.3 Red wine in particular may cause staining if spilt so extra care should be taken.

10.7.4 Sparkling wines and champagnes can be volatile due to the build-up of gasses extra care should be taken when opening these.

10.8 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

11. Notifications

All notifications from you to us must be in writing and sent to our contact address at A2ZDRINKS.COM , 432 hertford road london n9 8aa, or emailed to us to sales@a2zdrinks.com and all notifications from us to you will be displayed on our website from to time.

12. Events beyond our control

We will not be held liable for any delay in delivering your order once the product/s has been dispatched from our warehouse, or for any damage or defect to products delivered that is caused by in any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or any delay caused by the carriers for whatever reason.

13. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

14. Data Protection and Privacy

14.1 By providing your details to a2zdrinks.com on our web site, you consent to allowing a2zdrinks.com to maintain, record, hold and use the information you give us at the time of ordering to process your order, to improve our service to you and inform you of any promotions and offers. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

14.2 We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you, e.g. our delivery company.  Any issues raised by you or us will be resolved in confidentiality.

14.3 On an occasional basis, a2zdrinks.com will use information about you to make marketing offers via email, telephone and mail based on your product preferences.

14.4 You have the option to opt-out of these offers and if you do so If you opt-out from hearing from a2zdrinks.com or approved third parties, you will only be contacted by a2zdrinks.com regarding service issues including, but not exclusively, order confirmation and delivery confirmation, significant changes to terms and conditions and informational, non-marketing emails.

14.5 Phone calls to and froma2zdrinks.com may be monitored or recorded for training and quality purposes. If you have any questions regarding our privacy policy, please email us at sales@a2zdrinks.com

14.6 You acknowledge and agree to be bound by the terms of our privacy policy as set out in this clause 14.

15. Security

15.1 We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

15.2 It is your responsibility to protect your user name and password information from being disclosed to any third party.

16. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

17. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us in the future.

18. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or any delay caused by the carriers for whatever reason.